Top players in the UK multi-channel retail sector gathered at the exclusive Hurlingham Club in London earlier this month for the eagerly anticipated European Catalogue & Mail Order Direct Commerce (ECMOD) Awards.
Presented by Sky News anchor Dermot Murnaghan, the event recognised the hard work, flair and commitment of businesses in the catalogue and multichannel retail sector. Seton UK, a leading manufacturer and distributor of health and safety and facilities management solutions, is proud to have won the prestigious Outstanding Customer Service Award against tough competition.
Excellent customer service has always been the corner stone of the Seton business, giving customers the positive buying experience they expect and deserve. Winning this award is a fantastic endorsement of Seton’s exceptional service and ongoing commitment to customers.
Jane Revell-Higgins, ECMOD Direct Commerce Awards founding director, outlines why Seton was a cut above the rest: “This was one of the most fiercely contended categories because in recent years customers’ expectations have risen dramatically. The Judges found that the Seton entry ticked every box. There was a complete focus on the customer throughout all departments in the business, and an extremely engaged and highly motivated customer-facing team working hard to exceed customer expectations in every way.”
For more information visit www.seton.co.uk
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Source: FMJ
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